Refund Policy

Garage Manager is operated by Tunelo (Pty) Ltd (registration number 2026/298503/07), a private company incorporated in South Africa. This policy explains exactly when we give money back on a Garage Manager subscription. It sits alongside our Cancellation Policy, which explains how to stop a subscription, and our Terms of Service.

Two different payments can happen on this platform, and they are refunded differently. The subscription fee you pay us for Garage Manager is covered by sections 2 to 6 below. A payment made by your customer against one of your invoices is different money and is covered separately in section 7.

Every account starts with a 14-day free trial that takes no card, so in practice you see the whole product before you are ever charged. Even so, if this is your first payment to us, you may cancel within seven days of that payment and receive a full refund, for any reason or none. You do not need to justify the request. This reflects your right under section 44 of the Electronic Communications and Transactions Act 25 of 2002, and we apply it as our own policy whether or not the statutory right technically applies to you.

Once the seven days have passed, a monthly subscription is not refunded on a pro-rata basis for a part-used month. You can cancel at any time and you keep full paid access until the end of the period you have already paid for, at which point the subscription stops and no further payment is taken. In other words, cancelling never costs you access you have paid for, but a part-used month is not returned in cash.

An annual plan is a larger commitment, so it carries a longer window. If you cancel an annual plan within fourteen days of the payment, we refund it pro-rata for the unused portion of the year. After fourteen days an annual plan runs to the end of its term and is not refunded, though you can still cancel so that it does not renew.

Some refunds are not discretionary and we make them without argument. If you were charged twice for the same period, charged after you cancelled, charged on an account you never activated, or charged an amount other than the one shown on your plan, we refund the incorrect charge in full. If a fault on our side made the platform unusable for a material part of a billing period, tell us and we will refund or credit that period.

Prices differ between subscriber groups — founding and earlier subscribers keep the rate they signed up on. The amount we may charge you is the one shown on your own subscription in Settings, not necessarily the rate on our current pricing page. If those two disagree on your invoice, that is a billing error and section 5 applies.

We do not refund on the basis of business outcomes. Garage Manager gives your workshop tools to manage clients, vehicles, job cards, quotes and invoices; it does not promise a particular level of revenue, a number of bookings, or that your own customers will pay you. Those outcomes are outside our control and are not grounds for a refund. We also do not refund a period you were subscribed for and had access to, simply because the account went unused.

If your workshop has connected a bank account, your customers can pay your invoices online through a payment link. That money is yours, not ours. It is collected through our payment provider, Paystack, and settles to your own subaccount. We are the platform that carries the payment; we do not hold your customers' funds as our income and we take no commission out of an invoice payment.

Because the money belongs to the workshop, the decision to refund an invoice belongs to the workshop. If you are a customer of a workshop and you want an invoice payment back, ask that workshop directly — they set their own refund terms for the repair or service work you paid for, and we are not a party to that agreement.

If you are the workshop and you have decided to refund a customer, email us at support@garagemanager.co.za from an owner or admin address on the account, identifying the invoice and the amount. We will process the reversal through Paystack back to the card your customer paid from. We act on the workshop's written instruction only; we will not reverse a settled invoice payment on a customer's request alone, because the funds are no longer ours to return.

If a workshop will not respond to you at all, contact us anyway. We cannot decide the dispute for you, but we can confirm whether a payment was in fact received and put you in touch.

Email support@garagemanager.co.za from the address on your subscription and say that you want a refund. We acknowledge within one business day and decide within five business days. If we decline, we tell you why in writing.

Approved refunds are processed through Paystack back to the original card or account the payment came from. We cannot pay a refund to a different card or to a third party. Once we release it, the money typically reflects within five to ten business days depending on the bank. We do not deduct an administration fee.

Where a refunded invoice included South African Value-Added Tax at 15%, the VAT is refunded with it and a credit note is issued.

Come back to us first — most disputes are a misunderstanding about which period was charged, and we would rather fix it directly than have you raise a chargeback. If we cannot resolve it, you retain your rights under the Consumer Protection Act 68 of 2008 and may refer the matter to the National Consumer Commission.

Questions about this policy can be sent to support@garagemanager.co.za.